In most cases we will try to deliver at the time nominated by you. In circumstances (such as busy periods) that we can't we will give you a 2-3 hour window for delivery or will arrange pick up the day after if required/possible
Please note.... extra charges may apply for:
Difficult delivery locations with loading docks and/or limited street parking
Deliveries that have stair access only
Deliveries that may require more than one person for a setup (such as a large TV screen which requires 2 people)
Deliveries that may have a large quantity or that contain overly heavy items
Deliveries that are outside our normal delivery areas. For basic reference we deliver for the prices quoted to areas within a 25 minute drive of the central township of Byron Bay.
Time Specific pickup and drop off
With time specific pickups and drop offs we will alway endeavour to be at your nominated location at the stated time and we will give you a contact for your driver so you can communicate with them directly.
With time specific pickups and drop offs:
- Sunday Delivery and/or Pickups incur an additional $75 charge
- Pickups after 6pm and before 8am Mon-Fri are classified as after hours pickups and incur an extra $50 charge.
Out of Hours
Our normal opening hours are as follows:
Mon - Fri 9am-5pm
If you wish to return out of hours, this can be arranged PRIOR to the day you wish to return. There is no point of contact on Sunday’s or after 6pm Mon-Fri should you wish to return that day or after this time without prior arrangement. Please note, there is a $75 surcharge if you wish to return out of hours and this must be paid in advance or at the time of booking - also, after hours pickup cannot be arranged on a Sunday if you are booking on a Saturday as we need at least 48 hours notice of your intent to arrange an out of hours drop off/pickup
Please note that normal penalty charges may apply for late returns so we respectfully ask that you consider the most appropriate time for return before you hire’